Client Relationship Specialist - Phoenix, AZ

 

Work Location: 1138 N. Alma School Road, Suite 201 Mesa, AZ 85201

Interested applicants should send their resumes with a cover letter to PSFGalloway@galloway911.com

Title: Client Relationship Specialist

Status: Full Time

Reports to: Chief Operations Officer

General Description

We are a growing registered investment advisor (RIA) firm looking to hire a Client Relationship Specialist. The Client Relationship Specialist provides high quality client service to our clientele and supports our Operations and Sales teams. Our main values are integrity, experience, & commitment. We want our employees to have a great work/life balance, but a career with challenging goals, and a long-term career path.

Duties and Responsibilities

Some duties include, but are not limited to:

  • Responds to service requests in timely and professional manner while achieving high levels of accuracy.

  • Maintains consistent and positive client communication through proactive client meetings, service calls, as well as ongoing support and assistance.

  • Works with financial advisors to deliver high quality customer service.

  • Provides ongoing support and assistance to financial advisor during client appointments as needed.

  • Maintains customer relationship management (CRM) database by inputting customer profile, and updates and documentation of all client communications.

  • Prepares new account, service forms, and checks for errors.

  • Conducts research to find answers to financial related questions as requested.

  • Assists clients with new account opening process and financial transactions along with providing updates to the client during these activities.

  • Maintains up-to-date knowledge of benefits provided by cities employing current and potential clients.

  • Assists management with various company projects

The Client Relationship Specialist may occasionally be required to travel out-of-state, work on weekends, or work during special events. Typical hours are 8:00 AM to 5:00 PM, Monday thru Friday. (Please note: Hours are subject to change)

Qualifications

  • Preferred FINRA Securities License 65 or 7/66 (for 7/66 must have registration with RIA within past two years)

  • Preferred 2 years experience in the financial industry

  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and proficient in customer relationship management systems (CRM) such as Salesforce would be preferred but not required

  • Subject to a background and drug test

Salary and Benefits

  • Salary: $50,000 minimum based on experience and licenses

  • Participation in Profitability Bonus Opportunity

  • Paid holidays

  • Medical, Dental and Vision Insurance

  • Disability Insurance – Short-Term and Long Term

  • Term Life and AD&D Insurance

  • Accrued paid time off

  • Up to 4% matching 401K after one year

Galloway Asset Management, LLC is an Equal Opportunity Employer